- Code of Practice
- Monthly STCW 95 Basic Safety courses on the Sunshine Coast, South East Queensland
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   STCW95 & other Superyacht Career courses are held monthly on the Sunshine Coast Location Address
Telephone
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Version 1.2 Last updated May 17, 2008 Superyacht Career Training is an accredited Registered Training Organisation under the Australian Qualifications Framework (AQF) and our STCW Basic Safety Training Courses (Certificate of Safety Training Courses) are recognised by the Australian Maritime Safety Authority (AMSA). This document details the student services and our policies
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 | Complying with all relevant State and National laws, including Privacy and Freedom of Information, Access and Equity, Anti-Discrimination, Apprenticeships and Traineeships and Occupational Health and Safety. |
| Behaving in a professional and ethical manner, with honest, due care and diligence and being accountable for our actions |
| Avoiding practices and activities which may bring RTO services into disrepute. |
Superyacht Career Training is committed to ensuring client satisfaction by:-
| Treating all clients with respect and dignity |
| Providing full assistance to help students achieve their desired outcome |
| Tailoring assistance to help students in different circumstances and backgrounds |
| Providing high quality facilities and materials to assist in student learning |
| Respecting our student’s privacy, whilst accurately recording and securely storing client records for their future reference |
| Providing flexibility in our training and assessment delivery to cater for individual student needs |
| Encouraging students to give feedback, without fear of prejudice, to support our continuous improvement cycle |
This code contains information about Superyacht Career Training’s policies and client services. Superyacht Career Training is committed to the application of access and equity principles, so that clients, staff, members of other organizations and the public are treated fairly and with respect at all times.
Superyacht Career Training is committed to respecting the privacy of individuals in relation to the collection, storage, use and disclosure of personal information. No personal information will be disclosed without the written consent of the individual concerned. We are also committed to providing individuals with ongoing rights to access information about themselves.
Students will be granted access to information about their assessments and all other documents relating to themselves or the evidence gathered to support assessments of their competencies and all other documents relating to them personally. Access will be granted with 24 hours notice in writing.
Access to Superyacht Career Training’s courses and programs are open to all and will not be limited by reason of race, gender, marital status, physical impairment or sexual preference. Within this context the only consideration given to the eligibility of a client to enrol in a course is the likely ability of the client being able to complete the course satisfactorily. An assessment of pre-requisite competencies may be carried out to determine client suitability.
Superyacht Career Training is committed to upholding anti-discrimination principles during training and assessment activities. Please note that disability access may not always be available.
Superyacht Career Training is committed to providing a workplace free from discrimination. Superyacht Career Training will not discriminate against people on the grounds of who they are related to or who they associate with, their age, having carer’s responsibilities, sexual preference, race (including colour, ethnic or religious background, descent or nationality), disability, gender (including sexual harassment or pregnancy) and transgender.
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Superyacht Career Training will ensure that there is no harassment, bullying, victimization or racial vilification between students and staff and make a strong commitment to make certain that no person is subjected to the unwanted attention of others. Occupational Health and SafetySuperyacht Career Training is committed to ensuring the health, safety and welfare of students, staff and visitors by providing a healthy and safe workplace and eliminating conditions and incidents which could result in personal injury or ill health. Superyacht Career Training activities conform to Queensland State legislation. Superyacht Career Training expects staff and students to comply with its occupational health and safety policies and procedures and to conduct themselves in a safe manner without placing themselves or others at risk. All employees must ensure they are familiar with their obligations under OHS and take all reasonable steps within their power to meet those obligations. OHS legislation also reinforces the duty of students to help provide a safe environment by taking reasonable care of the health and safety of others. Staff will:
In the first session of any course, the trainer will provide students with information about:-
Reporting of Hazards, Injuries or IllnessIf the trainer is aware of hazards which pose risks to the health and safety of the trainer or students, he/she should advise the Principal in writing as soon as possible. If the trainer considers that there is an immediate danger to the trainer or students, the sessions should be terminated until the premises have been made safe. The trainer or other suitable person should report an injury or illness, which occurs during training or assessment in writing as soon as it is practicable after the occurrence. IndividualsEach staff member and individual student is responsible for ensuring that his/her own work environment is conducive to good occupational health and safety by-
Refund PolicyIf you cancel your enrolment more than 21 days before the course commencement date then you will receive a refund of 90% of the course fees paid. If you cancel your enrolment within 21 days but more than 7 days from the course commencement date then you will receive no refund but you may transfer to a later course. If the course fee increases from the time you first enrol to the time you cancel then the fee difference will be payable by you. If you cancel your enrolment 7 days or less before the course commencement date then the fees you have paid will be forfeited. Superyacht Career Training reserves the right to cancel a course at any time before the course commencement date. In this event you can choose to receive a full refund or to transfer to another course at a later date.Complaints and Appeals PolicyA student who has a complaint is advised to raise the matter initially with the course trainer/assessor, who will attempt to resolve the issue. If the student is not satisfied with the response of the trainer/assessor, the student is advised to document the issue, clearly stating the facts and submit the written document to the Superyacht Career Training Principal. On receipt of a written complaint, the Principal will appoint an independent staff member to hear the complaint/grievance. The staff member will · Record the complaint in the Complaints file · Interview the complainant · Seek verification of the problem by interviewing all parties concerned · Resolve the issue in a fair manner · Record the outcome of the matter in the Complaints file · Provide the complainant with a written statement of the outcome. A student who wishes to appeal against the decision made by the independent staff member is advised to state in writing the reasons for the appeal and submit the appeal to the Superyacht Career Training Principal. The Principal will review the case, making sure that principles of fairness were adhered to. The appellant will be given an opportunity to put the case in person to the Principal whose decisions will be documented and recorded. A copy will be given to the appellant.Appeal against ResultA student has the right to appeal again a decision made by Superyacht Career Training in regard to an assessment result. The student is advised to:-
Any re-submissions will be reassessed by a different assessor within Superyacht Career Training. The result of the reassessment will be fully documented in any case where the original assessment decision is to stand. This outcome will be given to the student and follow up counseling provided if required. Welfare and GuidanceSuperyacht Career Training recognizes that students may from time to time face difficulties in their lives which impact on their capacity to complete the course in which they are enrolled. Wherever possible, Superyacht Career Training, will assist students by:-
Student Rights and ResponsibilitiesSuperyacht Career Training advises students to be aware of their rights and responsibilities as stated in relevant Queensland and Australian legislation, in particular the Privacy Act, the Freedom of Information Act, the principles of Access and Equity, the Occupational Health and Safety Act and the Anti Discrimination Act. Any student who feels they have been unfairly treated is encouraged to raise the matter with Superyacht Career Training staff, who are committed to resolving such matters. Equally, students are expected to behave in a manner that is not offensive to fellow students or staff of Superyacht Career Training. Courtesy and politeness are expected of all students. Student DisciplineSuperyacht Career Training student discipline policy reflects the principles of fairness outlined in the Access and Equity guidelines and procedures. Any behaviour perpetrated by a student that is barred by the legislation covering workplace behaviour will be pointed out to the student. Initially the student will be informally counselled to refrain from displaying the behaviour. If the behaviour continues, a formal request will be made for it to stop. If the behaviour still continues the student may be asked to leave the course. Rules regarding the fair conduct of assessments are strictly enforced by Superyacht Career Training staff. If students copy the work of others they will severely jeopardize their own final results. Enrolment ProcedureChoose a course – Please visit our website at www.stcw95.net and click on the COURSES button. Here you will find an overview of each of the courses we conduct. Do you hold the Pre-Requisites to start the course? Please read the course information summary at www.stcw95.net and click on the COURSES button to establish what the course pre-requisites are if any. Choose a course date - Please visit our website at www.stcw95.net and click on the COURSE DATES button. Here you will find the scheduled dates of commencement for each of the courses we conduct. Check the cost - Please visit our website at www.stcw95.net and click on the COST button. Here you will find the cost of each of the courses we conduct. Can you claim RPL? (Applies only to courses accredited under the AQF) If you believe that you are already currently competent in any unit of the training please read our RPL statement to establish if you can claim RPL. Please visit our website at www.stcw95.net and click on the RPL button. Here you will find a summary of our Recognition of Prior Learning procedures. Our RPL policies are also included in this Code of Practice document. Read our Code of Practice - Please read all of this Code of Practice. The latest version is available on our website at www.stcw95.net (Click on the CODE OF PRACTICE button). Here you will find our company policies including our refunds policy. Find out what Support Services we offer - Please visit our website at www.stcw95.net and click on the SUPPORT SERVICES button. Here you will find an overview of each of the support services we provide. Our Support Services are also included in this Code of Practice document. Check out our Flexible Learning options (These options are not available for some non-AQF accredited courses) - Please visit our website at www.stcw95.net and click on the FLEXIBLE LEARNING button. Here you will find an overview of the flexible learning options available for the courses we conduct under the AQF. Our Flexible Learning policies are also included in this Code of Practice document. Enrol online - Please visit our website at www.stcw95.net and click on the ENROL button. Enter all the information requested and pay the course fee in full by credit card or select the direct deposit option. If you choose the credit card option, we will confirm your enrolment within 48 hours by email. If you choose the direct deposit option we will confirm your enrolment 48 hours after the deposited funds have been cleared through our bank account. Please note that we do not accept part payment of the course fee. If you do not have access to the internet please enrol over the telephone by calling us on (07) 5446 6410 between the hours of 9am and 5pm Monday to Friday excluding Queensland and Federal Government holidays. RPL Policy (Only applicable to Apply First Aid)As an accredited provider of training and assessment services we are obliged to offer recognition of prior learning (RPL) to any student who believes he or she can substantiate a claim to being already competent in a particular unit of a course we deliver under the Australian Qualifications Framework (AQF). Having gained RPL for a particular unit no further training delivery or assessment is required for that unit. This could result in a reduction in the course fees. However, it might also be the case that the cost of the RPL process is at least that of the normal course fees, depending upon how much assessor time is required in the process. For us to recognise your prior learning, you need to provide evidence that your competency for a particular unit within the course is current. Support ServicesLiteracy and Numeracy – Should you have any difficulty in understanding any information we provide you in writing, please bring this to the attention of you instructor who will provide whatever immediate assistance he or she can. In the event that assistance is ineffective or not available for reasons outside our control then we will provide assistance to you in contacting a tutor in english or in mathematics. The cost of the tutor will be advised to you prior to the commencement of this support service. Learning Difficulties - Should you have any difficulty in comprehending any course content due to the method of delivery, please bring this to the attention of you instructor who will provide whatever immediate assistance he or she can. In the event that assistance is ineffective or not available for reasons outside our control then we will provide assistance to you in contacting a tutor in english or in mathematics. The cost of the tutor will be advised to you prior to the commencement of this support service. Students with Physical or Intellectual Disabilities – If you believe that you can develop the competencies needed to satisfy the issue of the qualifications in a course which we conduct but this requires special facilities or services, please raise these needs with us prior to commencement of the course so that we can plan how these needs can be met. While we undertake to always try to meet special needs it is possible that we might be unable for reasons outside our control to provide them. A cost might apply for the provision of the special services and this will be advised prior to the commencement of the training. Course OutcomesAccredited course outcomes include: On completion of one or more units of a training package, a Statement of Attainment for the units completed in partial completion of the qualification; On completion of a group of units which complete a skill set, a Statement of Attainment stating the name of the skill set and the individual units completed and stating that these units are in partial completion of the qualification; On completion of all the units of a qualification, a Certificate in the qualification completed within the training package. Assessment MethodAssessments of your competencies will be conducted to the standards of the Australian Qualifications Framework. Assessments may be in writing or oral questions and answers or by demonstration of a unit of competency or by observation of your competencies in the workplace or a combination of all these methods. Options for Assessment LocationsAssessments may take place in the classroom or in the workplace or in a practical trainig and assessment environment on board a training vessel or elsewhere. Entry RequirementsDo you hold the Pre-Requisites to start the course? Please read the course information summary at www.stcw95.net and click on the COURSES button to establish what the course pre-requisites are if any. Legislative RequirementsSuperyacht Career Training will at all times abide by the laws of the State of Queensland and the laws of the Commonwealth of Australia in the conduct of our training and assessment services. Links to AMSA & DETA WebsitesFor more information about boating safety and maritime licencing requirements in Australia please visit the AMSA Website at http://www.amsa.gov.au. For information about the responsibilities of a Registered Training Organisation and the Australian Qualifications Framework please visit the DETA website at http://deta.qld.gov.au |
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