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Maritime Career Training will ensure that there is no harassment, bullying, victimization or racial vilification between students and staff and make a strong commitment to make certain that no person is subjected to the unwanted attention of others.
Maritime Career Training is committed to ensuring the health, safety and welfare of students, staff and visitors by providing a healthy and safe workplace and eliminating conditions and incidents which could result in personal injury or ill health. Maritime Career Training activities conform to Queensland State legislation.
Maritime Career Training expects staff and students to comply with its occupational health and safety policies and procedures and to conduct themselves in a safe manner without placing themselves or others at risk. All employees must ensure they are familiar with their obligations under OHS and take all reasonable steps within their power to meet those obligations. OHS legislation also reinforces the duty of students to help provide a safe environment by taking reasonable care of the health and safety of others.
Staff will:
Provide a healthy and safe environment for other staff, students and visitors
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Provide suitable facilities and equipment for the safe and healthy conduct of activities
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Ensure that students receive the appropriate information, instruction and training to perform safely
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Deal with health and safety issued raised by students
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Inform the Principal of all accidents that occur which may affect health and safety in the workplace
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Review reports of incidents and accidents to ensure appropriate measures are taken to prevent recurrence
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Comply with Maritime Career Training’s requirements for reporting of workplace injuries and illnesses
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In the first session of any course, the trainer will provide students with information about:-
Emergency exit procedure
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Location of nearest fire extinguishers
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Location of first aid kit
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Location of nearest toilet
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If the trainer is aware of hazards which pose risks to the health and safety of the trainer or students, he/she should advise the Principal in writing as soon as possible. If the trainer considers that there is an immediate danger to the trainer or students, the sessions should be terminated until the premises have been made safe. The trainer or other suitable person should report an injury or illness, which occurs during training or assessment in writing as soon as it is practicable after the occurrence.
Each staff member and individual student is responsible for ensuring that his/her own work environment is conducive to good occupational health and safety by-
| Complying with occupational health and safety instructions
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Taking action to avoid eliminate or minimize hazards
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| Reporting hazards
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Seeking information or advice where necessary
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If you cancel your enrolment more than 21 days before the course commencement date then you will receive a refund of 90% of the course fees paid. If you cancel your enrolment within 21 days but more than 7 days from the course commencement date then you will receive no refund but you may transfer to a later course. If the course fee increases from the time you first enrol to the time you cancel then the fee difference will be payable by you. If you cancel your enrolment 7 days or less before the course commencement date then the fees you have paid will be forfeited.
Maritime Career Training reserves the right to cancel a course at any time before the course commencement date. In this event you can choose to receive a full refund or to transfer to another course at a later date.
A student who has a complaint is advised to raise the matter initially with the course trainer/assessor, who will attempt to resolve the issue. If the student is not satisfied with the response of the trainer/assessor, the student is advised to document the issue, clearly stating the facts and submit the written document to the Maritime Career Training Principal. On receipt of a written complaint, the Principal will appoint an independent staff member to hear the complaint/grievance. The staff member will
· Record the complaint in the Complaints file
· Interview the complainant
· Seek verification of the problem by interviewing all parties concerned
· Resolve the issue in a fair manner
· Record the outcome of the matter in the Complaints file
· Provide the complainant with a written statement of the outcome.
A student who wishes to appeal against the decision made by the independent staff member is advised to state in writing the reasons for the appeal and submit the appeal to the Maritime Career Training Principal.
The Principal will review the case, making sure that principles of fairness were adhered to. The appellant will be given an opportunity to put the case in person to the Principal whose decisions will be documented and recorded. A copy will be given to the appellant.
A student has the right to appeal again a decision made by Maritime Career Training in regard to an assessment result. The student is advised to:-
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Resubmit all relevant written assessment items
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Document and submit an account of any non written assessment items
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Any re-submissions will be reassessed by a different assessor within Maritime Career Training.
The result of the reassessment will be fully documented in any case where the original assessment decision is to stand. This outcome will be given to the student and follow up counseling provided if required.
Maritime Career Training recognizes that students may from time to time face difficulties in their lives which impact on their capacity to complete the course in which they are enrolled.
Wherever possible, Maritime Career Training, will assist students by:-
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Discussing with the student the difficulties they are facing
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Providing flexibility allowable within the National Standards in relation to the assessment
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Helping the student to locate suitable welfare and/or guidance organizations
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Maritime Career Training advises students to be aware of their rights and responsibilities as stated in relevant Queensland and Australian legislation, in particular the Privacy Act, the Freedom of Information Act, the principles of Access and Equity, the Occupational Health and Safety Act and the Anti Discrimination Act.
Any student who feels they have been unfairly treated is encouraged to raise the matter with Maritime Career Training staff, who are committed to resolving such matters. Equally, students are expected to behave in a manner that is not offensive to fellow students or staff of Maritime Career Training. Courtesy and politeness are expected of all students.
Maritime Career Training student discipline policy reflects the principles of fairness outlined in the Access and Equity guidelines and procedures. Any behaviour perpetrated by a student that is barred by the legislation covering workplace behaviour will be pointed out to the student. Initially the student will be informally counselled to refrain from displaying the behaviour. If the behaviour continues, a formal request will be made for it to stop. If the behaviour still continues the student may be asked to leave the course.
Rules regarding the fair conduct of assessments are strictly enforced by Maritime Career Training staff.
If students copy the work of others they will severely jeopardize their own final results.
Choose a course – Please visit our website at www.stcw95.net. Here you will find an overview of each of the courses we conduct.
Do you hold the Pre-Requisites to start the course? Please read the course information summary at www.stcw95.net and establish what the course pre-requisites are if any.
Choose a course date - Please visit our website at www.stcw95.net and click on the COURSE DATES button. Here you will find the scheduled dates of commencement for each of the courses we conduct.
Check the cost - Please visit our website at www.stcw95.net and click on the COST button. Here you will find the cost of each of the courses we conduct.
Can you claim RPL? (Applies only to courses accredited under the AQF) If you believe that you are already currently competent in any unit of the training please read our RPL statement included in this Code of Practice document.
Read this Code of Practice - Please read all of this Code of Practice.
Find out what Support Services we offer - Please visit our website at www.stcw95.net. Here you will find an overview of each of the support services we provide. Our Support Services are also included in this Code of Practice document.
Check out our Flexible Learning options (These options are not available for some non-AQF accredited courses) - Please visit our website at www.stcw95.net. Here you will find an overview of the flexible learning options available for the courses we conduct under the AQF. Our Flexible Learning policies are also included in this Code of Practice document.
Enrol online - Please visit our website at www.stcw95.net and click on the ENROL button. Enter all the information requested and pay the course fee in full by credit card or select the direct deposit option. If you choose the credit card option, we will confirm your enrolment within 48 hours by email. If you choose the direct deposit option we will confirm your enrolment 48 hours after the deposited funds have been cleared through our bank account. Please note that we do not accept part payment of the course fee. If you do not have access to the internet please enrol over the telephone by calling us on (07) 5446 6410 between the hours of 9am and 5pm Monday to Friday excluding Queensland and Federal Government holidays.
RPL Policy (Only applicable to Apply First Aid)
As an accredited provider of training and assessment services we are obliged to offer recognition of prior learning (RPL) to any student who believes he or she can substantiate a claim to being already competent in a particular unit of a course we deliver under the Australian Qualifications Framework (AQF).
Presently we deliver just one course for which RPL is applicable - Apply First Aid. AMSA do not accept any First Aid certificates other than those issued by an AMSA approved training establishment. The theory training and assessment for our First Aid training is provided through internet based on-line learning. The practical training and assessment is delivered during attendance at a one day course, usually held on a Wednesday. If your First Aid certificate and your CPR has been revalidated within the two months prior to the commencement of our First Aid training day and you can satisfy us with evidence of this then we will recognise your current competency in Apply First Aid. In this case you will not need to complete the on-line learning nor will you need to attend the practical First Aid training. However, there will be no reduction if fees. If your Apply First Aid certificate and CPR revalidation was issued more then two months but within three years of the commencement date of our Apply First Aid course then you must complete both the on-line learning as well as the training and assessment conducted in the classroom. Again there will be no reduction in the course fee. If you are competent ten the on-line learning component of the training should only take you an hour or two to complete.
Literacy and Numeracy – Should you have any difficulty in understanding any information we provide you in writing, please bring this to the attention of you instructor who will provide whatever immediate assistance he or she can. In the event that assistance is ineffective or not available for reasons outside our control then we will provide assistance to you in contacting a tutor in english or in mathematics. The cost of the tutor will be advised to you prior to the commencement of this support service.
Learning Difficulties - Should you have any difficulty in comprehending any course content due to the method of delivery, please bring this to the attention of you instructor who will provide whatever immediate assistance he or she can. In the event that assistance is ineffective or not available for reasons outside our control then we will provide assistance to you in contacting a tutor in english or in mathematics. The cost of the tutor will be advised to you prior to the commencement of this support service.
Students with Physical or Intellectual Disabilities – If you believe that you can develop the competencies needed to satisfy the issue of the qualifications in a course which we conduct but this requires special facilities or services, please raise these needs with us prior to commencement of the course so that we can plan how these needs can be met. While we undertake to always try to meet special needs it is possible that we might be unable for reasons outside our control to provide them. A cost might apply for the provision of the special services and this will be advised prior to the commencement of the training.
Accredited course outcomes include:
On completion of one or more units of a training package, a Statement of Attainment for the units completed in partial completion of the qualification;
On completion of a group of units which complete a skill set, a Statement of Attainment stating the name of the skill set and the individual units completed and stating that these units are in partial completion of the qualification;
On completion of all the units of a qualification, a Certificate in the qualification completed within the training package.
Assessments of your competencies will be conducted to the standards of the Australian Qualifications Framework.
Assessments may be in writing or oral questions and answers or by demonstration of a unit of competency or by observation of your competencies in the workplace or a combination of all these methods.
Assessments may take place in the classroom or in the workplace or in a practical trainig and assessment environment on board a training vessel or elsewhere.
Do you hold the Pre-Requisites to start the course? Please read the course information summary at www.stcw95.net and click on the COURSES button to establish what the course pre-requisites are if any.
Maritime Career Training will at all times abide by the laws of the State of Queensland and the laws of the Commonwealth of Australia in the conduct of our training and assessment services.
For more information about boating safety and maritime licencing requirements in Australia please visit the AMSA Website at http://www.amsa.gov.au.
For information about the responsibilities of a Registered Training Organisation and the Australian Qualifications Framework please visit the DETA website at http://deta.qld.gov.au |
